Terms of service

Lunnamell – Terms & Conditions 

Last updated: 15.11.2025

Welcome to Lunnamell.
By accessing our website or purchasing a product, you agree to the following terms and conditions.

1. General Information

Lunnamell is operated from Switzerland and ships primarily to the United Kingdom.
All prices are displayed in GBP and include applicable taxes, unless stated otherwise.

2. Orders & Payment

  • All orders are subject to product availability.

  • Payment is required at checkout using the payment methods displayed on our website.

  • Once an order has been placed, you will receive an order confirmation by email.

3. Shipping & Delivery

  • Standard delivery to the UK typically takes 7–14 working days.

  • Processing times, holidays, customs handling or high-volume periods may cause delays.

  • Once an order has been shipped, we are no longer able to modify or cancel it.

For more information, see our Shipping Policy.

4. Returns & Refunds

Returns are accepted according to the terms outlined in our Refund & Returns Policy.
Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Limitation of Liability

To the maximum extent permitted by law:

  • Lunnamell is not liable for indirect or consequential damages, delays, or losses that arise from the use or inability to use our products.

  • Products should be used according to the instructions provided.

This does not affect your statutory rights.

6. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy, which outlines how your data is collected, stored, and used.

7. Governing Law

These terms are governed by the laws applicable in Switzerland.
Any disputes will be handled under Swiss jurisdiction unless required otherwise by consumer protection laws.

8. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: hello@lunnamell.com
Website: https://lunnamell.com